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Frequently Asked Questions

Frequently Asked Questions

Quick answers about ordering, payment, delivery and care. Can’t find what you need? Contact us and we will be glad to help.

How do I place an order?

Browse the shop, choose your piece, click Add to Cart and then Checkout. Enter your name, delivery address and phone number, review your order and confirm. You will see an order confirmation page straight away.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) only. You pay the courier when your parcel arrives.

Scammer alert: should I pay online or send an advance?

No. Please do not send any online payment, advance or “booking fee” to anyone claiming to be Bukhari Accessories. Orders placed on this website are paid on delivery. If someone asks you to transfer money to an account or share card details, it is a scam. Report it to us at info@bukhariaccessories.com.

How long will my order take to arrive?

Orders are delivered within 6 to 8 days of placement. We appreciate your patience and cooperation.

What does "Make To Order" mean?

Some designs are prepared especially for you after your order is placed, so they can take longer than ready-to-ship items. If you need a piece for a specific event date, please email us before ordering so we can confirm the timeline.

How can I track or check my order?

Log in to My Account and open Orders to see the status of every order. You can also email us your order number and we will update you.

Can I change or cancel my order?

Please contact us as soon as possible at info@bukhariaccessories.com with your order number. We can change or cancel an order only before it has been dispatched.

What if my item arrives damaged or is not what I ordered?

Please take clear photos of the item and the packaging and email them to us with your order number as soon as you receive the parcel. We will review it and help you with a solution.

How should I take care of my jewellery?

Keep your pieces dry and store them in a soft pouch or box, away from perfume, hairspray and moisture. Put jewellery on last when you dress and take it off before bathing or swimming. Wipe gently with a soft dry cloth after wearing.

Where are you located and how can I contact you?

Our address is: Near bushra parlour taha & humayun first floor Shahrah-e-Quaideen P.E.C.H.S Block 2 Block 2 PECHS, Near Block 2 PECHS, Karachi, Karachi City, Sindh. You can write to us at info@bukhariaccessories.com or use the form on our Contact page.